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Harrods - The Definitive Department Store

A Pillar of British Heritage and Retail Excellence.

Harrods, an enduring icon of British retail, is nestled in the heart of Knightsbridge, London. Synonymous with luxury and opulence, Harrods' legacy expands far beyond its geographical location, contributing significantly to the heritage of British commerce.

Harrods: The Early Days

The story of Harrods began in 1824 when Charles Henry Harrod, a draper by trade, established a business at 228 Borough High Street in Southwark. His venture initially embraced drapery, mercery, and haberdashery. However, he soon turned his entrepreneurial hand to the grocery trade, setting up Harrod & Co. Grocers in 1832.

Charles Harrod displayed a keen sense for business and an intuitive understanding of customer demands. In 1849, he moved the business to Brompton, to be closer to the Great Exhibition of 1851 in Hyde Park, one of the major international events of the time. What started as a small shop soon blossomed into a thriving retail operation under the stewardship of Charles Digby Harrod, his son. By 1881, Harrods had burgeoned into a full-scale operation employing a hundred people and covering an array of commodities, from medicines and perfumes to fruits and vegetables.

The Harrods Motto: Omnia Omnibus Ubique

The motto of Harrods, Omnia Omnibus Ubique - "all things for all people, everywhere" - encapsulates the essence of the store's expansive and eclectic product range. Its commitment to providing a broad assortment of goods and services is matched by its dedication to service excellence. From the very outset, Harrods sought to differentiate itself through its unparalleled customer service. The devastating fire in 1883, which razed the store to the ground, provided an opportunity to demonstrate this commitment. Despite the catastrophe, Charles Harrod fulfilled all his Christmas delivery commitments, even managing to turn a record profit in the process.

Growth, Innovation and The Moving Staircase

The Harrods brand continued to grow in stature throughout the late 19th and early 20th centuries. The store became a symbol of luxury and refinement, extending credit for the first time to some of its best customers, which included illustrious figures such as Oscar Wilde, Charlie Chaplin, and members of the British Royal Family.

Innovation was a central theme in Harrods' history. The store debuted England's first "moving staircase" (escalator) in their Brompton Road store on 16 November 1898, a testament to Harrods' forward-thinking approach to retail. This novelty was quite a spectacle for the clientele, and nervous patrons who reached the top were reportedly offered a comforting glass of brandy.

Ownership Transitions: From Local to Global

A chance meeting with businessman Edgar Cohen led to Charles Harrod selling his interest in the store for £120,000 in a stock market flotation in 1889. The business continued to thrive under the new leadership of Sir Alfred James Newton and managing director Richard Burbidge.

Harrods underwent several ownership changes in the subsequent years, including the acquisition by House of Fraser in 1959 and then by the Fayed brothers in 1985. Under the helm of Mohamed Al-Fayed, Harrods was privatized, removed from the House of Fraser Group, and set on a path to further enhance its status as a global luxury retailer.

Harrods and The State of Qatar

In 2010, Harrods was sold to Qatar Holdings, the sovereign wealth fund of the State of Qatar, after vehemently denying that it was up for sale. Mohamed Al-Fayed stated in an interview that he decided to sell Harrods due to complications in obtaining his dividend approved by the trustee of the Harrods pension fund. However, Al-Fayed was later appointed honorary chairman of Harrods, ensuring that his influence would remain intact.

The Offering: Everything from Fashion to Food Halls

Harrods boasts an impressively diverse range of products and services across its 330 departments. The store offers everything from high-end fashion and jewellery to electronics and furniture. Among its most renowned departments are the Food Halls, offering a cornucopia of gourmet delights, and the Seasonal Christmas department, which transforms the store into a magical winter wonderland every year.

Harrods' customer services are as extensive as its product range. With 23 restaurants, a personal shopping-assistance program, a dispensing pharmacy, a beauty spa and salon, a barbershop, and even a private events planning and catering service, Harrods provides a shopping experience like no other.

A Symbol of British Heritage

In its close to 200-year history, Harrods has become an integral part of British heritage. It has weathered the flames of adversity, innovated in the face of change, and remained steadfast in its commitment to service excellence. Harrods continues to draw visitors from around the world, not just for the quality of its products and services, but also for the grandeur of

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The BritishHeritage.org seeks to recognize individuals who have attained excellence and international renown in their chosen professional fields, and whose actions, in addition to their achievements, embody the character of the British people through commitment to British values, the British community and/or to Great Britain. Beyond demonstrated qualities of achievement and commitment, the BritishHeritage.org serves to recognize the British Heritage contribution to the betterment of mankind.

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