Diana, Princess of Wales

Diana was born into the British nobility and grew up close to the royal family on their Sandringham estate. In 1981, while working as a nursery teacher's assistant, she became engaged to Prince Charles, the eldest son of Queen Elizabeth II. Their wedding took place at St Paul's Cathedral in 1981 and made her Princess of Wales, a role in which she was enthusiastically received by the public. They had two sons, William and Harry, who were then second and third in the line of succession to the British throne. Diana's marriage to Charles suffered due to their incompatibility and extramarital affairs. They separated in 1992, soon after the breakdown of their relationship became public knowledge. Their marital difficulties became increasingly publicised, and they divorced in 1996.

As Princess of Wales, Diana undertook royal duties on behalf of the Queen and represented her at functions across the Commonwealth realms. She was celebrated in the media for her unconventional approach to charity work. Her patronages initially centred on children and the elderly but she later became known for her involvement in two particular campaigns, that involving the social attitudes towards and the acceptance of AIDS patients, and the campaign promoted through the International Red Cross for the removal of landmines. She also raised awareness and advocated for ways to help people affected with cancer and mental illness. The Princess was initially noted for her shyness, but her charisma and friendliness endeared her to the public and helped her reputation survive the acrimonious collapse of her marriage. Considered to be very photogenic, she was a leader of fashion in the 1980s and 1990s. Diana's death in a car crash in Paris led to extensive public mourning and global media attention. Her legacy has had a deep impact on the royal family and British society.

Early life

Diana Frances Spencer was born on 1 July 1961 at Park House, Sandringham, Norfolk. She was the fourth of five children of John Spencer, Viscount Althorp (1924–1992), and Frances Spencer, Viscountess Althorp (née Roche; 1936–2004). The Spencer family had been closely allied with the British royal family for several generations; her grandmothers, Cynthia Spencer, Countess Spencer and Ruth Roche, Baroness Fermoy, had served as ladies-in-waiting to Queen Elizabeth The Queen Mother. Her parents were hoping for a boy to carry on the family line, and no name was chosen for a week, until they settled on Diana Frances after her mother and after Lady Diana Spencer, a many-times-great-aunt who was also a prospective Princess of Wales. Within the family, she was also known informally as "Duch", a reference to her duchess-like attitude in childhood.

On 30 August 1961, Diana was baptised at St. Mary Magdalene Church, Sandringham. She grew up with three siblings: Sarah, Jane, and Charles. Her infant brother, John, died shortly after his birth one year before Diana was born. The desire for an heir added strain to her parents' marriage, and Lady Althorp was reportedly sent to Harley Street clinics in London to determine the cause of the "problem". The experience was described as "humiliating" by Diana's younger brother, Charles: "It was a dreadful time for my parents and probably the root of their divorce because I don't think they ever got over it." Diana grew up in Park House, situated on the Sandringham estate. The family leased the house from its owner, Queen Elizabeth II. The royal family frequently holidayed at the neighbouring Sandringham House, and Diana played with the Queen's sons Prince Andrew and Prince Edward.

Diana was seven years old when her parents divorced. Her mother later began a relationship with Peter Shand Kydd and married him in 1969. Diana lived with her mother in London during her parents' separation in 1967, but during that year's Christmas holidays, Lord Althorp refused to let his daughter return to London with Lady Althorp. Shortly afterwards, he won custody of Diana with support from his former mother-in-law, Lady Fermoy. In 1976, Lord Althorp married Raine, Countess of Dartmouth. Diana's relationship with her stepmother was particularly bad. She resented Raine, whom she called a "bully". On one occasion Diana "pushed her down the stairs". She later described her childhood as "very unhappy" and "very unstable, the whole thing". She became known as Lady Diana after her father later inherited the title of Earl Spencer in 1975, at which point her father moved the entire family from Park House to Althorp, the Spencer seat in Northamptonshire.

Education and career

Diana was initially home-schooled under the supervision of her governess, Gertrude Allen. She began her formal education at Silfield Private School in King's Lynn, Norfolk, and moved to Riddlesworth Hall School, an all-girls boarding school near Thetford, when she was nine. She joined her sisters at West Heath Girls' School in Sevenoaks, Kent, in 1973. She did not perform well academically, failing her O-levels twice. Her outstanding community spirit was recognised with an award from West Heath. She left West Heath when she was sixteen. Her brother Charles recalls her as being quite shy up until that time. She showed a talent for music as an accomplished pianist. She also excelled in swimming and diving, and studied ballet and tap dance.

After attending Institut Alpin Videmanette (a finishing school in Rougemont, Switzerland) for one term, and leaving after the Easter term of 1978, Diana returned to London, where she shared her mother's flat with two school friends. In London, she took an advanced cooking course, but seldom cooked for her roommates. She took a series of low-paying jobs; she worked as a dance instructor for youth until a skiing accident caused her to miss three months of work. She then found employment as a playgroup pre-school assistant, did some cleaning work for her sister Sarah and several of her friends, and acted as a hostess at parties. She spent time working as a nanny for the Robertsons, an American family living in London, and worked as a nursery teacher's assistant at the Young England School in Pimlico. In July 1979, her mother bought her a flat at Coleherne Court in Earl's Court as an 18th birthday present. She lived there with three flatmates until 25 February 1981.

Marriage

Diana first met Charles, Prince of Wales, the Queen's eldest son and heir apparent, when she was 16 in November 1977. He was then 29 and dating her older sister, Sarah. Charles and Diana were guests at a country weekend during the summer of 1980 when she watched him play polo and he took a serious interest in her as a potential bride. The relationship progressed when he invited her aboard the royal yacht Britannia for a sailing weekend to Cowes. This was followed by an invitation to Balmoral Castle (the royal family's Scottish residence) to meet his family one weekend in November 1980. She was well received by the Queen, the Queen Mother and the Duke of Edinburgh. Charles subsequently courted Diana in London. He proposed on 6 February 1981 at Windsor Castle, and she accepted, but their engagement was kept secret for two and a half weeks.

Their engagement became official on 24 February 1981. Diana selected her own engagement ring. Following the engagement, she left her occupation as a nursery teacher's assistant and lived for a short period at Clarence House, which was the home of the Queen Mother. She then lived at Buckingham Palace until the wedding, where, according to biographer Ingrid Seward, her life was incredibly lonely. Diana was the first Englishwoman to marry the first in line to the throne since Anne Hyde married the future James II over 300 years earlier, and she was also the first royal bride to have a paying job before her engagement. She made her first public appearance with Prince Charles in a charity ball in March 1981 at Goldsmiths' Hall, where she met Grace, Princess of Monaco.

Twenty-year-old Diana became the Princess of Wales when she married Charles on 29 July 1981. The wedding was held at St Paul's Cathedral, which offered more seating than Westminster Abbey, a church that was generally used for royal nuptials. The service was widely described as a "fairytale wedding" and was watched by a global television audience of 750 million people while 600,000 spectators lined the streets to catch a glimpse of the couple en route to the ceremony. At the altar, Diana inadvertently reversed the order of his first two names, saying "Philip Charles" Arthur George instead. She did not say she would "obey" him; that traditional vow was left out at the couple's request, which caused some comment at the time. Diana wore a dress valued at £9,000 (equivalent to £35,268 in 2020) with a 25-foot (7.62-metre) train.

After she became Princess of Wales, Diana automatically acquired rank as the third-highest female in the British order of precedence (after the Queen and the Queen Mother), and was fifth or sixth in the orders of precedence of her other realms, following the Queen, the relevant viceroy, the Duke of Edinburgh, the Queen Mother, and the Prince of Wales. Within a few years of the wedding, the Queen extended Diana visible tokens of membership in the royal family; she lent her the Queen Mary's Lover's Knot Tiara, and granted her the badge of the Royal Family Order of Elizabeth II.

Children

The couple had residences at Kensington Palace and Highgrove House, near Tetbury. On 5 November 1981, Diana's pregnancy was announced. In January 1982–12 weeks into the pregnancy—Diana fell down a staircase at Sandringham, suffering some bruising, and the royal gynaecologist Sir George Pinker was summoned from London; the foetus was uninjured. Diana later confessed that she had intentionally thrown herself down the stairs because she was feeling "so inadequate". On 21 June 1982, Diana gave birth to the couple's first son, Prince William. She subsequently suffered from postpartum depression after her first pregnancy. Amidst some media criticism, she decided to take William—who was still a baby—on her first major tours of Australia and New Zealand, and the decision was popularly applauded. By her own admission, Diana had not initially intended to take William until Malcolm Fraser, the Australian prime minister, made the suggestion.

A second son, Harry, was born on 15 September 1984. The Princess said she and Charles were closest during her pregnancy with Harry. She was aware their second child was a boy, but did not share the knowledge with anyone else, including Charles.

Diana gave her sons wider experiences than was usual for royal children. She rarely deferred to Charles or to the royal family, and was often intransigent when it came to the children. She chose their first given names, dismissed a royal family nanny and engaged one of her own choosing, selected their schools and clothing, planned their outings, and took them to school herself as often as her schedule permitted. She also organised her public duties around their timetables.

Five years into the marriage, the couple's incompatibility and age difference of 12 years became visible and damaging. Charles resumed his relationship with his former girlfriend Camilla Parker Bowles, and Diana later began one with Major James Hewitt, the family's former riding instructor. The media speculated that Hewitt, not Charles, was Harry's father based on the alleged physical similarity between Hewitt and Harry, but Hewitt and others have denied this. Harry was born two years before Hewitt and Diana began their affair.

By 1987, cracks in their marriage had become visible and the couple's unhappiness and cold attitude towards one another were being reported by the press. In 1989, Diana was at a birthday party for Camilla's sister, Annabel Elliot, when she confronted Camilla about her and Charles's extramarital affair. These affairs were later exposed in May 1992 with the publication of Andrew Morton's book, Diana: Her True Story. The book, which also revealed Diana's allegedly suicidal unhappiness, caused a media storm. In 1991, James Colthurst had conducted secret interviews with Diana in which she had talked about her marital issues and difficulties. These recordings were later used as a source for Morton's book.

The Queen and Prince Philip hosted a meeting between Charles and Diana and unsuccessfully tried to effect a reconciliation. Philip wrote to Diana and expressed his disappointment at the extramarital affairs of both her and Charles; he asked her to examine their behaviour from the other's point of view. The Duke was direct and Diana was sensitive. She found the letters hard to take, but nevertheless appreciated that he was acting with good intent. It was alleged by some people, including Diana's close friend Simone Simmons, that Diana and her former father-in-law, Prince Philip, had a relationship filled with tension; however, other observers said their letters provided no sign of friction between them. Philip later issued a statement, publicly denying the allegations of him insulting Diana.

During 1992 and 1993, leaked tapes of telephone conversations reflected negatively on both Charles and Diana. Tape recordings of Diana and James Gilbey were made public in August 1992, and transcripts were published the same month. The article, "Squidgygate", was followed in November 1992 by the leaked "Camillagate" tapes, intimate exchanges between Charles and Camilla, published in the tabloids. In December 1992, Prime Minister John Major announced the couple's "amicable separation" to the House of Commons.

Between 1992 and 1993, Diana hired voice coach Peter Settelen to help her develop her public speaking voice. In a videotape recorded by Settelen in 1992, Diana said that in 1984 through to 1986, she had been "deeply in love with someone who worked in this environment." It is thought she was referring to Barry Mannakee, who was transferred to the Diplomatic Protection Squad in 1986 after his managers had determined that his relationship with Diana had been inappropriate. Diana said in the tape that Mannakee had been "chucked out" from his role as her bodyguard following suspicion that the two were having an affair.Penny Junor suggested in her 1998 book that Diana was in a romantic relationship with Mannakee. Diana's friends dismissed the claim as absurd. In the subsequently released tapes, Diana said she had feelings for that "someone", saying "I was quite happy to give all this up [and] just to go off and live with him". She described him as "the greatest friend [she's] ever had", though she denied any sexual relationship with him. She also spoke bitterly of her husband saying that "[He] made me feel so inadequate in every possible way, that each time I came up for air he pushed me down again."

Charles's aunt, Princess Margaret, burned "highly personal" letters that Diana had written to the Queen Mother in 1993. Biographer William Shawcross considered Margaret's action to be "understandable" as she was "protecting her mother and other members of the family", but "regrettable from a historical viewpoint".

Although she blamed Camilla Parker Bowles for her marital troubles, Diana began to believe her husband had also been involved in other affairs. In October 1993, Diana wrote to her butler Paul Burrell, telling him that she believed her husband was now in love with his personal assistant Tiggy Legge-Bourke—who was also his sons' former nanny—and was planning to have her killed "to make the path clear for him to marry Tiggy". Legge-Bourke had been hired by Charles as a young companion for his sons while they were in his care, and Diana was resentful of Legge-Bourke and her relationship with the young princes. Prince Charles sought public understanding via a televised interview with Jonathan Dimbleby on 29 June 1994. In the interview, he said he had rekindled his relationship with Camilla in 1986 only after his marriage to Diana had "irretrievably broken down".

In the same year, the News of the World claimed that Diana had made over 300 phone calls to the married art dealer Oliver Hoare. These calls were proven to have been made both from her Kensington Palace apartment and from the phone box just outside the palace. According to Hoare's obituary, there was little doubt she had been in a relationship with him. However, Diana denied any romantic relationship with Hoare, whom she described as a friend, and said that "a young boy" was the source of the nuisance calls made to Hoare. She was also linked by the press to rugby union player Will Carling and private equity investor Theodore J. Forstmann, yet these claims were neither confirmed nor proven.

Journalist Martin Bashir interviewed Diana for the BBC current affairs show Panorama. The interview was broadcast on 20 November 1995. The Princess discussed her own and her husband's extramarital affairs. Referring to Charles's relationship with Camilla, she said: "Well, there were three of us in this marriage, so it was a bit crowded." She also expressed doubt about her husband's suitability for kingship. Authors Tina Brown, Sally Bedell Smith, and Sarah Bradford support Diana's admission in the interview that she had suffered from depression, "rampant bulimia" and had engaged numerous times in the act of self mutilation; the show's transcript records Diana confirming many of her mental health problems, including that she had "hurt [her] arms and legs". The combination of illnesses from which Diana herself said she suffered resulted in some of her biographers opining that she had borderline personality disorder.

The interview proved to be the tipping point. On 20 December, Buckingham Palace announced that the Queen had sent letters to Charles and Diana, advising them to divorce. The Queen's move was backed by the Prime Minister and by senior Privy Counsellors, and, according to the BBC, was decided after two weeks of talks. Charles formally agreed to the divorce in a written statement soon after. In February 1996, Diana announced her agreement after negotiations with Charles and representatives of the Queen, irritating Buckingham Palace by issuing her own announcement of the divorce agreement and its terms. In July 1996, the couple agreed on the terms of their divorce. This followed shortly after Diana's accusation that Charles's personal assistant Tiggy Legge-Bourke had aborted his child, after which Legge-Bourke instructed her attorney Peter Carter-Ruck to demand an apology. Diana's private secretary Patrick Jephson resigned shortly before the story broke, later writing that she had "exulted in accusing Legge-Bourke of having had an abortion". The rumours of Legge-Bourke's alleged abortion were apparently spread by Martin Bashir as a means to gain his Panorama interview with the princess.

The decree nisi was granted on 15 July 1996 and the divorce was finalised on 28 August 1996. Diana was represented by Anthony Julius in the case. She received a lump sum settlement of £17 million (equivalent to £32,623,216 in 2020) as well as £400,000 per year. The couple signed a confidentiality agreement that prohibited them from discussing the details of the divorce or of their married life. Days before, letters patent were issued with general rules to regulate royal titles after divorce. Diana lost the style "Her Royal Highness" and instead was styled Diana, Princess of Wales. As the mother of the prince expected to one day ascend to the throne, she continued to be regarded as a member of the royal family and was accorded the same precedence she enjoyed during her marriage. The Queen reportedly wanted to let Diana continue to use the style of Royal Highness after her divorce, but Charles had insisted on removing it. Prince William was reported to have reassured his mother: "Don't worry, Mummy, I will give it back to you one day when I am King." Almost a year before, according to Tina Brown, Prince Philip had warned Diana: "If you don't behave, my girl, we'll take your title away." She is said to have replied: "My title is a lot older than yours, Philip."

Following her engagement to Prince Charles, Diana made her first official public appearance in March 1981 in a charity event at Goldsmiths' Hall. In October 1981, Charles and Diana visited Wales. Diana attended the State Opening of Parliament for the first time on 4 November 1981. Her first solo engagement was a visit to Regent Street on 18 November 1981 to switch on the Christmas lights. She attended the Trooping the Colour for the first time in June 1982, making her appearance on the balcony of Buckingham Palace afterwards. The Princess made her inaugural overseas tour in September 1982, to attend the state funeral of Grace, Princess of Monaco. Also in 1982, Diana accompanied Charles to the Netherlands and was created a Grand Cross of the Order of the Crown by Queen Beatrix. In 1983, she accompanied Charles on a tour of Australia and New Zealand with Prince William. The tour was a success and the couple drew immense crowds, though the press focused more on Diana rather than Charles, coining the term 'Dianamania' as a reference to people's obsession with her. In New Zealand, the couple met with representatives of the Māori people. Their visit to Canada in June and July 1983 included a trip to Edmonton to open the 1983 Summer Universiade and a stop in Newfoundland to commemorate the 400th anniversary of that island's acquisition by the Crown. In 1983, she was targeted by the Scottish National Liberation Army who tried to deliver a letter bomb to her.

In February 1984, Diana was the patron of London City Ballet when she travelled to Norway on her own to attend a performance organised by the company. In April 1985, Charles and Diana visited Italy, and were later joined by Princes William and Harry. They met with President Alessandro Pertini. Their visit to the Holy See included a private audience with Pope John Paul II. In autumn 1985, they returned to Australia, and their tour was well-received by the public and the media, who referred to Diana as "Di-amond Princess" and the "Jewel in the Crown". In November 1985, the couple visited the United States, meeting President Ronald Reagan and First Lady Nancy Reagan at the White House. Diana had a busy year in 1986 as she and Charles toured Japan, Indonesia, Spain, and Canada. In Canada, they visited Expo 86, where Diana fainted in the California Pavilion. In November 1986, she went on a six-day tour to Oman, Qatar, Bahrain and Saudi Arabia, where she met King Fahd and Sultan Qaboos bin Said al Said.

In 1988, Charles and Diana visited Thailand and toured Australia for the bicentenary celebrations. In February 1989, she spent a few days in New York as a solo visit, mainly to promote the works of the Welsh National Opera, of which she was a patron. During a tour of Harlem Hospital Center, she made a profound impact on the public by spontaneously hugging a seven-year-old child with AIDS. In March 1989, she had her second trip to the Arab Gulf States, in which she visited Kuwait and the UAE.

In March 1990, Diana and Charles toured Nigeria and Cameroon. The President of Cameroon hosted an official dinner to welcome them in Yaoundé. Highlights of the tour included visits by Diana to hospitals and projects focusing on women's development. In May 1990, they visited Hungary for four days. It was the first visit by members of the royal family to "a former Warsaw Pact country". They attended a dinner hosted by President Árpád Göncz and viewed a fashion display at the Museum of Applied Arts in Budapest. Peto Institute was among the places visited by Diana, and she presented its director with an honorary OBE. In November 1990, the royal couple went to Japan to attend the enthronement of Akihito.

In her desire to play an encouraging role during the Gulf War, Diana visited Germany in December 1990 to meet with the families of soldiers. She subsequently travelled to Germany in January 1991 to visit RAF Bruggen, and later wrote an encouraging letter which was published in Soldier, Navy News and RAF News. In 1991, Charles and Diana visited Queen's University in Kingston, Ontario, where they presented the university with a replica of their royal charter. In September 1991, Diana visited Pakistan on a solo trip, and went to Brazil with Charles. During the Brazilian tour, Diana paid visits to organisations that battled homelessness among street children. Her final trips with Charles were to India and South Korea in 1992. She visited Mother Teresa's hospice in Kolkata, India. The two women met later in the same month in Rome and developed a personal relationship. It was also during the Indian tour that pictures of Diana alone in front of the Taj Mahal made headlines. In May 1992, she went on a solo tour of Egypt, visiting the Giza pyramid complex and attending a meeting with Egyptian president Hosni Mubarak. In November 1992, she went on an official solo trip to France and had an audience with President François Mitterrand.

In December 1993, she announced that she would withdraw from public life, but in November 1994 she said she wished to "make a partial return". In her capacity as the vice-president of British Red Cross, she was interested in playing an important role for its 125th anniversary celebrations. Later, the Queen formally invited her to attend the anniversary celebrations of D-Day. In February 1995, Diana visited Japan. She paid a formal visit to Emperor Akihito and Empress Michiko, and visited the National Children's Hospital in Tokyo. In June 1995, Diana went to the Venice Biennale art festival, and also visited Moscow where she received the International Leonardo Prize. In November 1995, Diana undertook a four-day trip to Argentina in order to attend a charity event. The Princess visited many other countries, including Belgium, Nepal, Switzerland, and Zimbabwe, alongside numerous others. During her separation from Charles which lasted for almost four years, she participated in major national occasions as a senior member of the royal family, notably including "the commemorations of the 50th anniversaries of Victory in Europe Day and Victory over Japan Day" in 1995. The Princess's 36th and final birthday celebration was held at Tate Gallery, which was also a commemorative event for the gallery's 100th anniversary. In July 1997, Diana attended Gianni Versace's funeral in Milan, Italy.

Charity work and patronage

In 1983, she confided to the Premier of Newfoundland, Brian Peckford, "I am finding it very difficult to cope with the pressures of being Princess of Wales, but I am learning to cope with it." She was expected to make regular public appearances at hospitals, schools, and other facilities, in the 20th-century model of royal patronage. From the mid-1980s, she became increasingly associated with numerous charities. She carried out 191 official engagements in 1988 and 397 in 1991. The Princess developed an intense interest in serious illnesses and health-related matters outside the purview of traditional royal involvement, including AIDS and leprosy. In recognition of her effect as a philanthropist, Stephen Lee, director of the UK Institute of Charity Fundraising Managers, said "Her overall effect on charity is probably more significant than any other person's in the 20th century."

She was the patroness of charities and organisations who worked with the homeless, youth, drug addicts, and the elderly. From 1989, she was president of Great Ormond Street Hospital for Children. She was patron of the Natural History Museum and president of the Royal Academy of Music. From 1984 to 1996, she was president of Barnardo's, a charity founded by Dr. Thomas John Barnardo in 1866 to care for vulnerable children and young people. In 1988, she became patron of the British Red Cross and supported its organisations in other countries such as Australia and Canada. She made several lengthy visits each week to Royal Brompton Hospital, where she worked to comfort seriously ill or dying patients. From 1991 to 1996, she was a patron of Headway, a brain injury association. In 1992, she became the first patron of Chester Childbirth Appeal, a charity she had supported since 1984. The charity, which is named after one of Diana's royal titles, could raise over £1 million with her help. In 1994, she helped her friend Julia Samuel launch the charity Child Bereavement UK which supports children "of military families, those of suicide victims, [and] terminally-ill parents", and became its patron. Prince William later replaced his mother as the charity's royal patron.

Her patronages also included Landmine Survivors Network,Help the Aged, the National Hospital for Neurology and Neurosurgery, the British Lung Foundation,Eureka! (joint patron with Prince Charles), the National Children's Orchestra, British Red Cross Youth, the Guinness Trust,Meningitis Trust, the Malcolm Sargent Cancer Fund for Children, the Royal School for the Blind,Welsh National Opera, the Variety Club of New Zealand,Birthright, the British Deaf Association (for which she learned sign language),All England Lawn Tennis and Croquet Club,Anglo-European College of Chiropractic,Royal Anthropological Institute of Great Britain and Ireland,Royal National Orthopaedic Hospital,British Sports Association for the Disabled,British Youth Opera, Faculty of Dental Surgery of the Royal College of Surgeons of England,London City Ballet,London Symphony Orchestra,Pre-School Playgroups Association, as well as president or patron of other charities.

In 1987, Diana was awarded the Honorary Freedom of the City of London, the highest honour which is in the power of the City of London to bestow on someone. In June 1995, she travelled to Moscow. She paid a visit to a children's hospital she had previously supported when she provided them with medical equipment. In Moscow, she received the International Leonardo Prize, which is given to "the most distinguished patrons and people in the arts, medicine, and sports". In December 1995, Diana received the United Cerebral Palsy Humanitarian of the Year Award in New York City for her philanthropic efforts. In October 1996, for her works on the elderly, she was awarded a gold medal at a health care conference organised by the Pio Manzù Centre in Rimini, Italy.

The day after her divorce, she announced her resignation from over 100 charities and retained patronages of only six: Centrepoint, English National Ballet, Great Ormond Street Hospital, The Leprosy Mission, National AIDS Trust, and the Royal Marsden Hospital. She continued her work with the British Red Cross Anti-Personnel Land Mines Campaign, but was no longer listed as patron.

In May 1997, Diana opened the Richard Attenborough Centre for Disability and the Arts in Leicester, after being asked by her friend Richard Attenborough. In June 1997, some of her dresses and suits were sold at Christie's auction houses in London and New York, and the proceeds that were earned from these events were donated to charities. Her final official engagement was a visit to Northwick Park Hospital, London, on 21 July 1997. She was scheduled to attend a fundraiser at the Osteopathic Centre for Children on 4 September 1997, upon her return from Paris.

The Princess began her work with AIDS patients in the 1980s. She was not averse to making physical contact with AIDS patients, and was the first British royal figure to do so. In 1987, she held hands with an AIDS patient in one of her early efforts to de-stigmatise the condition. Diana noted: "HIV does not make people dangerous to know. You can shake their hands and give them a hug. Heaven knows they need it. What's more, you can share their homes, their workplaces, and their playgrounds and toys." To Diana's disappointment, the Queen did not support this type of charity work, suggesting she get involved in "something more pleasant". In 1989, she opened Landmark Aids Centre in South London. In October 1990, Diana opened Grandma's House, a home for young AIDS patients in Washington, D.C. She was also a patron of the National AIDS Trust. In 1991, she hugged one patient during a visit to the AIDS ward of the Middlesex Hospital, which she had opened in 1987 as the first hospital unit dedicated to this cause in the UK. As the patron of Turning Point, a health and social care organisation, Diana visited its project in London for people with HIV/AIDS in 1992. She later established and led fundraising campaigns for AIDS research.

In March 1997, Diana visited South Africa, where she met with President Nelson Mandela. On 2 November 2002, Mandela announced that the Nelson Mandela Children's Fund would be teaming up with the Diana, Princess of Wales Memorial Fund to help people with AIDS. They had planned the combination of the two charities a few months before her death. Mandela later praised Diana for her efforts surrounding the issue of HIV/AIDS: "When she stroked the limbs of someone with leprosy or sat on the bed of a man with HIV/AIDS and held his hand, she transformed public attitudes and improved the life chances of such people". Diana had used her celebrity status to "fight stigma attached to people living with HIV/AIDS", Mandela said. In 2009, a panel including Sir Ian McKellen and Alan Hollinghurst chose Diana's portrait to be shown in the Gay Icons exhibition at the National Portrait Gallery, London. In October 2017, the Attitude magazine honoured Diana with its Legacy Award for her HIV/AIDS work. Prince Harry accepted the award on behalf of his mother.

Diana was the patron of the HALO Trust, an organisation that removes debris—particularly landmines—left behind by war. In January 1997, pictures of Diana touring an Angolan minefield in a ballistic helmet and flak jacket were seen worldwide. During her campaign, she was accused of meddling in politics and called a 'loose cannon' by Earl Howe, an official in the British Ministry of Defence. Despite the criticism, HALO states that Diana's efforts resulted in raising international awareness about landmines and the subsequent sufferings caused by them. In June 1997, she gave a speech at a landmines conference held at the Royal Geographical Society, and travelled to Washington, D.C. to help promote the American Red Cross landmines campaign. From 7 to 10 August 1997, just days before her death, she visited Bosnia and Herzegovina with Jerry White and Ken Rutherford of the Landmine Survivors Network.

Her work on the landmines issue has been described as influential in the signing of the Ottawa Treaty, which created an international ban on the use of anti-personnel landmines. Introducing the Second Reading of the Landmines Bill 1998 to the British House of Commons, the Foreign Secretary, Robin Cook, paid tribute to Diana's work on landmines:

All Honourable Members will be aware from their postbags of the immense contribution made by Diana, Princess of Wales to bringing home to many of our constituents the human costs of landmines. The best way in which to record our appreciation of her work, and the work of NGOs that have campaigned against landmines, is to pass the Bill, and to pave the way towards a global ban on landmines.

A few months after Diana's death in 1997, the International Campaign to Ban Landmines won the Nobel Peace Prize.

For her first solo official trip, Diana visited The Royal Marsden NHS Foundation Trust, a cancer treatment hospital in London. She later chose this charity to be among the organisations that benefited from the auction of her clothes in New York. The trust's communications manager said, "The Princess had done much to remove the stigma and taboo associated with diseases such as cancer, AIDS, HIV and leprosy." Diana became president of the hospital on 27 June 1989. The Wolfson Children's Cancer Unit was opened by Diana on 25 February 1993. In February 1996, Diana, who had been informed about a newly opened cancer hospital built by Imran Khan, travelled to Pakistan to visit its children's cancer wards and attend a fundraising dinner in aid of the charity in Lahore. She later visited the hospital again in May 1997. In June 1996, she travelled to Chicago in her capacity as president of the Royal Marsden Hospital in order to attend a fundraising event at the Field Museum of Natural History and raised more than £1 million for cancer research. She additionally visited patients at the Cook County Hospital and delivered remarks at a conference on breast cancer at the Northwestern University Pritzker School of Law after meeting a group of breast cancer researchers. In September 1996, after being asked by Katharine Graham, Diana went to Washington and appeared at a White House breakfast in respect of the Nina Hyde Center for Breast Cancer Research. She also attended an annual fund-raiser for breast cancer research organised by The Washington Post at the same centre.

In 1988, Diana opened Children with Leukaemia (later renamed Children with Cancer UK) in memory of two young cancer victims. In November 1987, a few days after the death of Jean O'Gorman from cancer, Diana met her family. The deaths of Jean and her brother affected her and she assisted their family to establish the charity. It was opened by her on 12 January 1988 at Mill Hill Secondary School, and she supported it until her death in 1997.

In November 1989, Diana visited a leprosy hospital in Indonesia. Following her visit, she became patron of the Leprosy Mission, an organisation dedicated to providing medicine, treatment, and other support services to those who are afflicted with the disease. She remained the patron of this charity and visited several of its hospitals around the world, especially in India, Nepal, Zimbabwe and Nigeria until her death in 1997. She touched those affected by the disease when many people believed it could be contracted through casual contact. "It has always been my concern to touch people with leprosy, trying to show in a simple action that they are not reviled, nor are we repulsed", she commented. The Diana Princess of Wales Health Education and Media Centre in Noida, India, was opened in her honour in November 1999, funded by the Diana Princess of Wales Memorial Fund to give social support to the people affected by leprosy and disability.

Diana was a long-standing and active supporter of Centrepoint, a charity which provides accommodation and support to homeless people, and became patron in 1992. She supported organisations that battle poverty and homelessness, including The Passage. The Princess was a supporter of young homeless people and spoke out on behalf of them by saying that "they deserve a decent start in life". "We, as a part of society, must ensure that young people—who are our future—are given the chance they deserve", she said. Diana used to take young William and Harry for private visits to Centrepoint services and homeless shelters. "The young people at Centrepoint were always really touched by her visits and by her genuine feelings for them", said one of the charity's staff members. Prince William later became the patron of this charity.

Diana was a staunch and longtime supporter of charities and organisations that focused on social and mental issues, including Relate and Turning Point. Relate was relaunched in 1987 as a renewed version to its predecessor, the National Marriage Guidance Council. Diana became its patron in 1989. Turning Point, a health and social care organisation, was founded in 1964 to help and support those affected by drug and alcohol misuse and mental health problems. She became the charity's patron in 1987 and visited the charity on a regular basis, meeting the sufferers at its centres or institutions including Rampton and Broadmoor. In 1990 during a speech for Turning Point she said, "It takes professionalism to convince a doubting public that it should accept back into its midst many of those diagnosed as psychotics, neurotics and other sufferers who Victorian communities decided should be kept out of sight in the safety of mental institutions." Despite the protocol problems of travelling to a Muslim country, she made a trip to Pakistan later that year in order to visit a rehabilitation centre in Lahore as a sign of "her commitment to working against drug abuse".

Privacy and legal issues

In November 1980, the Sunday Mirror ran a story claiming that Charles had used the Royal Train twice for secret love rendezvous with Diana, prompting the palace to issue a statement, calling the story "a total fabrication" and demanding an apology. The newspaper editors, however, insisted that the woman boarding the train was Diana and declined to apologise. In February 1982, pictures of a pregnant Diana in bikini while holidaying were published in the media. The Queen subsequently released a statement and called it "the blackest day in the history of British journalism."

In 1993, Mirror Group Newspapers (MGN) published photographs of Diana that were taken by gym owner Bryce Taylor. The photos showed her exercising in the gym LA Fitness wearing "a leotard and cycling shorts". The Princess's lawyers immediately filed a criminal complaint that sought "a permanent ban on the sale and publication of the photographs" around the world. However, some newspapers outside the UK published the pictures. The courts granted an injunction against Taylor and MGN that prohibited "further publication of the pictures". MGN later issued an apology after facing much criticism from the public. It is said that MGN gave Diana £1 million as a payment for her legal costs and donated £200,000 to her charities. Taylor apologised as well and paid Diana £300,000, although it was alleged that a member of the royal family had helped him financially.

After her 1996 divorce, Diana retained the double apartment on the north side of Kensington Palace that she had shared with Charles since the first year of their marriage; the apartment remained her home until her death the following year. She also moved her offices to Kensington Palace but was permitted "to use the state apartments at St James's Palace". In a book published in 2003, Paul Burrell claimed Diana's private letters had revealed that her brother, Lord Spencer, had refused to allow her to live at Althorp, despite her request. She was also given an allowance to run her private office, which was responsible for her charity work and royal duties, but from September 1996 onwards she was required to pay her bills and "any expenditure" incurred by her or on her behalf. Furthermore, she continued to have access to the jewellery that she had received during her marriage, and was allowed to use the air transport of the British royal family and government. Diana was also offered security by Metropolitan Police's Royalty Protection Group, which she benefitted from while travelling with her sons, but had refused it in the final years of her life, in an attempt to distance herself from the royal family.

Diana dated the British-Pakistani heart surgeon Hasnat Khan, who was called "the love of her life" by many of her closest friends after her death, and she is said to have described him as "Mr. Wonderful". In May 1996, Diana visited Lahore upon invitation of Imran Khan, a relative of Hasnat Khan, and visited the latter's family in secret. Khan was intensely private and the relationship was conducted in secrecy, with Diana lying to members of the press who questioned her about it. Their relationship lasted almost two years with differing accounts of who ended it. She is said to have spoken of her distress when he ended their relationship. However, according to Khan's testimony at the inquest into her death, it was Diana who ended their relationship in the summer of 1997. Burrell also said the relationship was ended by Diana in July 1997. Burrell also claimed that Diana's mother, Frances Shand Kydd, disapproved of her daughter's relationship with a Muslim man. By the time of Diana's death in 1997, she had not spoken to her mother in four months. By contrast, her relationship with her estranged stepmother had reportedly improved.

Within a month, Diana began a relationship with Dodi Fayed, the son of her summer host, Mohamed Al-Fayed. That summer, Diana had considered taking her sons on a holiday to the Hamptons on Long Island, New York, but security officials had prevented it. After deciding against a trip to Thailand, she accepted Fayed's invitation to join his family in the south of France, where his compound and large security detail would not cause concern to the Royal Protection squad. Mohamed Al-Fayed bought the Jonikal, a 60-metre multimillion-pound yacht on which to entertain Diana and her sons.

On 31 August 1997, Diana died in a car crash in the Pont de l'Alma tunnel in Paris while the driver was fleeing the paparazzi. The crash also resulted in the deaths of her companion Dodi Fayed and the driver, Henri Paul, who was the acting security manager of the Hôtel Ritz Paris. Trevor Rees-Jones, who was employed as a bodyguard by Dodi's father, survived the crash. The televised funeral, on 6 September, was watched by a British television audience that peaked at 32.10 million, which was one of the United Kingdom's highest viewing figures ever. Millions more watched the event around the world.

The sudden and unexpected death of an extraordinarily popular royal figure brought statements from senior figures worldwide and many tributes by members of the public. People left flowers, candles, cards, and personal messages outside Kensington Palace for many months. Her coffin, draped with the royal flag, was brought to London from Paris by Prince Charles and Diana's two sisters on 31 August 1997. The coffin was taken to a private mortuary and then placed in the Chapel Royal, St James's Palace.

On 5 September, Queen Elizabeth II paid tribute to her in a live television broadcast. Diana's funeral took place in Westminster Abbey on 6 September. Her sons walked in the funeral procession behind her coffin, along with her ex-husband the Prince of Wales, the Duke of Edinburgh, Diana's brother Lord Spencer, and representatives of some of her charities. Lord Spencer said of his sister, "She proved in the last year that she needed no royal title to continue to generate her particular brand of magic." Re-written in tribute to Diana, "Candle in the Wind 1997" was performed by Elton John at the funeral service (the only occasion the song has been performed live). Released as a single in 1997, the global proceeds from the song have gone to Diana's charities.

The burial took place privately later the same day. Diana's former husband, sons, mother, siblings, a close friend, and a clergyman were present. Diana's body was clothed in a black long-sleeved dress designed by Catherine Walker, which she had chosen some weeks before. A set of rosary beads that she had received from Mother Teresa was placed in her hands. Diana's grave is on an island (52°16′59″N 1°00′01″W / 52.283082°N 1.000278°W / 52.283082; -1.000278) within the grounds of Althorp Park, the Spencer family home for centuries.

The burial party was provided by the 2nd Battalion The Princess of Wales's Royal Regiment, who carried Diana's coffin across to the island and laid her to rest. Diana was the Regiment's Colonel-in-Chief from 1992 to 1996. The original plan was for Diana to be buried in the Spencer family vault at the local church in nearby Great Brington, but Lord Spencer said he was concerned about public safety and security and the onslaught of visitors that might overwhelm Great Brington. He decided Diana would be buried where her grave could be easily cared for and visited in privacy by William, Harry, and other relatives.

The initial French judicial investigation concluded that the crash was caused by Paul's intoxication, reckless driving, speeding (65 mph), and effects of prescription drugs. In February 1998, Mohamed Al-Fayed, father of Dodi Fayed, publicly said the crash, which killed his son, had been planned and accused MI6 and the Duke of Edinburgh. An inquest that started in London in 2004 and continued in 2007–08 attributed the crash to grossly negligent driving by Paul and to the pursuing paparazzi, who forced Paul to speed into the tunnel. On 7 April 2008, the jury returned a verdict of "unlawful killing". On the day after the final verdict of the inquest, Al-Fayed announced that he would end his 10-year campaign to establish that the tragedy was murder; he said he did so for the sake of Diana's children.

Following her death, Diana left a £21 million estate, "netting £17 million after estate taxes", which were left in the hands of trustees, her mother, and her sister, Lady Sarah. The will was signed in June 1993, but Diana had it modified in February 1996 to remove the name of her personal secretary from the list of trustees and have her sister replace him. After applying personal and inheritance taxes, a net estate of £12.9 million was left to be distributed among the beneficiaries. Her two sons subsequently inherited the majority of her estate. Each of them was left with £6.5 million which was invested and gathered substantial interest, and an estimated £10 million was given to each son upon turning 30 years old in 2012 and 2014 respectively. Many of Diana's possessions were initially left in the care of her brother who put them on show in Althorp twice a year until they were returned to the princes. They were also put on display in American museums and as of 2011 raised two million dollars for charities. Among the objects were her dresses and suits along with numerous family paintings, jewels and two diamond tiaras. Diana's engagement ring and her yellow gold watch were given to Harry and William, respectively. The brothers eventually exchanged mementos and William later passed the ring to his wife, Catherine Middleton. The ownership of Diana's wedding dress was also given to her sons.

In addition to her will, Diana had also written a letter of wishes in which she had asked for three-quarters of her personal property to be given to her sons, and dividing the remaining quarter (aside from the jewellery) between her 17 godchildren. Despite Diana's wishes, the executors (her mother and sister) "petitioned the probate court for a "variance" of the will", and the letter of wishes was ignored "because it did not contain certain language required by British law". Eventually, one item from Diana's estate was given to each of her godchildren, while they would have received £100,000 each, had a quarter of her estate been divided between them. The variance also prevented the estate from being distributed between her sons at the age of 25 but postponed it until they were 30. Diana also left her butler Paul Burrell around £50,000 in cash.

In 1999, after the submission of a Freedom of Information Act request filed by the Internet news service apbonline.com, it was revealed that Diana had been placed under surveillance by the National Security Agency until her death, and the organisation kept a top secret file on her containing more than 1,000 pages. The contents of Diana's NSA file cannot be disclosed because of national security concerns. The NSA officials insisted Diana was not a "target of [their] massive, worldwide electronic eavesdropping infrastructure." Despite multiple inquiries for the files to be declassified—with one of the notable ones being filed by Mohamed Al-Fayed—the NSA has refused to release the documents.

In 2008, Ken Wharfe, a former bodyguard of Diana, claimed that her scandalous conversations with James Gilbey (commonly referred to as the Squidgygate) were in fact recorded by the GCHQ, which intentionally released them on a "loop". People close to Diana believed the action was intended to defame her. Wharfe said Diana herself believed that members of the royal family were all being monitored, though he also stated that the main reason for it could be the potential threats of the IRA.

On the first anniversary of Diana's death, people left flowers and bouquets outside the gates of Kensington Palace and a memorial service was held at Westminster Abbey. The royal family and the Prime Minister and his family went to Crathie Kirk for private prayers, while Diana's family held a private memorial service at Althorp. All flags at Buckingham Palace and other royal residences were flown at half-mast on the Queen's orders. The Union Jack was first lowered to half-mast on the day of Diana's funeral and has set a precedent, as based on the previous protocol no flag could ever fly at half-mast over the palace "even on the death of a monarch". Since 1997, however, the Union Flag (but not the Royal Standard) has flown at half-mast upon the deaths of members of the royal family, and other times of national mourning.

The Concert for Diana at Wembley Stadium was held on 1 July 2007. The event, organised by the princes William and Harry, celebrated the 46th anniversary of their mother's birth and occurred a few weeks before the 10th anniversary of her death on 31 August. The proceeds from this event were donated to Diana's charities. On 31 August 2007, a memorial service for Diana took place in the Guards Chapel. Guests included members of the royal family and their relatives, members of the Spencer family, members of Diana's wedding party, Diana's close friends and aides, representatives from many of her charities, British politicians Gordon Brown, Tony Blair, and John Major, and friends from the entertainment world such as David Frost, Elton John, and Cliff Richard.

On 19 March 2013, ten of Diana's dresses, including a midnight blue velvet gown she wore to a 1985 state dinner at the White House when she danced with John Travolta (which became known as the Travolta dress), raised over £800,000 at auction in London.

In January 2017, a series of letters that Diana and other members of the royal family had written to a Buckingham Palace steward were sold as a part of a collection titled "the private letters between a trusted butler and the royal family". The six letters that were written by Diana included information about her young sons' daily life and raised £15,100. Another collection of 40 letters written by Diana between 1990 and 1997 were sold for £67,900 at an auction in 2021.

"Diana: Her Fashion Story", an exhibition of gowns and suits worn by Diana, was announced to be opened at Kensington Palace in February 2017 as a tribute to mark her 20th death anniversary, with her favorite dresses created by numerous fashion designers, including Catherine Walker and Victor Edelstein, being displayed. The exhibition opened on 24 February displaying a collection of 25 dresses, and was set to remain open until 2018.

Other tributes planned for the anniversary included exhibitions at Althorp hosted by Diana's brother, Earl Spencer, a series of commemorating events organised by the Diana Award, as well as restyling Kensington Gardens and creating a new section called "The White Garden" in order to symbolise Diana's life and style.

On 31 August 2019, the Princess Diana 3D Virtual Museum was launched to mark the 22nd anniversary of Diana's death. Operated by the Princess & the Platypus Foundation, the online museum consisted of over 1,000 of Diana's items which were photographed using the techniques of virtual reality.

Diana remains one of the most popular members of the royal family throughout history, and she continues to influence the younger generations of royals. She was a major presence on the world stage from her engagement to Prince Charles in 1981 until her death in 1997, and was often described as the "world's most photographed woman". She was noted for her compassion, style, charisma, and high-profile charity work, as well as her ill-fated marriage. Diana's former private secretary, Patrick Jephson described her as an organised and hardworking person, and pointed out Charles was not able to "reconcile with his wife's extraordinary popularity", a viewpoint supported by biographer Tina Brown. He also said she was a tough boss who was "equally quick to appreciate hard work", but could also be defiant "if she felt she had been the victim of injustice". Diana's mother also defined her as a "loving" figure who could occasionally be "tempestuous". Paul Burrell, who worked as a butler for Diana, remembered her as a "deep thinker" capable of "introspective analysis". She was often described as a devoted mother to her children, who are believed to be influenced by her personality and way of life.

In the early years, Diana was often noted for her shy nature. Journalist Michael White perceived her as being "smart", "shrewd and funny". Those who communicated with her closely describe her as a person who was led by "her heart". In an article for The Guardian, Monica Ali described Diana as a woman with a strong character, who entered the royal family as an inexperienced girl and, despite being uneducated, she could handle their expectations and overcome the difficulties and sufferings of her marital life. Ali also believed that she "had a lasting influence on the public discourse, particularly in matters of mental health" by discussing her eating disorder publicly. According to Tina Brown, in her early years Diana possessed a "passive power", a quality that in her opinion she shared with the Queen Mother and a trait that would enable her to instinctively use her appeal to achieve her goals. Brown also believed that Diana was capable of charming people with a single glance.

Diana was widely known for her encounters with sick and dying patients, and the poor and unwanted whom she used to comfort, an action that earned her more popularity. She was mindful of people's thoughts and feelings, and later revealed her wish to become a beloved figure among the people, saying in her 1995 interview, that "[She would] like to be a queen of people's hearts, in people's hearts." Known for her easygoing attitude, she reportedly hated formality in her inner circle, asking "people not to jump up every time she enters the room". Diana is often credited with widening the range of charity works carried out by the royal family in a more modern style.Eugene Robinson of The Washington Post wrote in an article that "Diana imbued her role as royal princess with vitality, activism and, above all, glamour." Alicia Carroll of The New York Times described Diana as "a breath of fresh air" who was the main reason the royal family was known in the United States. In Anthony Holden's opinion, Diana was "visibly reborn" after her separation from Charles, a point in her life that was described by Holden as her "moment of triumph", which put her on an independent path to success.

Biographer Sarah Bradford commented, "The only cure for her suffering would have been the love of the Prince of Wales, which she so passionately desired, something which would always be denied her. His was the final rejection; the way in which he consistently denigrated her reduced her to despair." Despite all the marital issues and scandals, Diana continued to enjoy a high level of popularity in the polls while her husband was suffering from low levels of public approval. Her peak popularity rate in the United Kingdom between 1981 and 2012 was 47%. In Theodore Dalrymple's opinion, her popularity stemmed from "both her extreme difference from common people and her similarity to them". He believed that by going public about her marital issues and bulimia she won the admiration of "all those who have been unhappy in their marriages" as well as people who suffered from psychological problems. Highly regarded by the LGBT community due to her work with gay men suffering from AIDS, Diana is considered to be a gay icon.

Diana had become what Prime Minister Tony Blair called the "People's Princess", an iconic national figure. He had reportedly said that she had shown the nation "a new way to be British". Her sudden death brought an unprecedented spasm of grief and mourning, and subsequently a crisis arose in the Royal Household.Andrew Marr said that by her death she "revived the culture of public sentiment", while The Guardian's Matthew d'Ancona dubbed Diana "the queen of the realm of feeling" and said that "the impassioned aftermath of her death was a bold punctuation mark in a new national narrative that favoured disinhibition, empathy and personal candour." Her brother, the Earl Spencer, captured her role:

Diana was the very essence of compassion, of duty, of style, of beauty. All over the world she was a symbol of selfless humanity. All over the world, a standard bearer for the rights of the truly downtrodden, a very British girl who transcended nationality. Someone with a natural nobility who was classless and who proved in the last year that she needed no royal title to continue to generate her particular brand of magic.

In 1997, Diana was one of the runners-up for Time magazine's Person of the Year. In 1999, Time magazine named Diana one of the 100 Most Important People of the 20th Century. In 2002, Diana ranked third on the BBC's poll of the 100 Greatest Britons, above the Queen and other British monarchs. In 2003, VH1 ranked her at number nine on its 200 Greatest Pop Culture Icons list, which recognises "the folks that have significantly inspired and impacted American society". In 2006, the Japanese public ranked Diana twelfth in The Top 100 Historical Persons in Japan. In 2018, Diana ranked fifteenth on the BBC History's poll of 100 Women Who Changed the World. In 2020, Time magazine included Diana's name on its list of 100 Women of the Year. She was chosen as the Woman of the Year 1987 for her efforts in de-stigmatising the conditions surrounding HIV/AIDS patients.

Despite being regarded as an iconic figure and a popular member of the royal family, Diana was subject to criticism during her life. Patrick Jephson, her private secretary of eight years, wrote in an article in The Daily Telegraph that "[Diana] had an extra quality that frustrated her critics during her lifetime and has done little to soften their disdain since her death". Diana was criticised by philosophy professor Anthony O'Hear who in his notes argued that she was unable to fulfill her duties, her reckless behaviour was damaging the monarchy, and she was "self-indulgent" in her philanthropic efforts. Following his remarks, charity organisations that were supported by Diana defended her, and Peter Luff called O'Hear's comments "distasteful and inappropriate". Further criticism surfaced as she was accused of using her public profile to benefit herself, which in return "demeaned her royal office". Diana's unique type of charity work, which sometimes included physical contact with people affected by serious diseases occasionally had a negative reaction in the media.

Diana's relationship with the press and the paparazzi has been described as "ambivalent". On different occasions she would complain about the way she was being treated by the media, mentioning that their constant presence in her proximity had made life impossible for her, whereas at other times she would seek their attention and hand information to reporters herself. Writing for The Guardian, Peter Conrad suggested that it was Diana who let the journalists and paparazzi into her life as she knew they were the source of her power; thus, she "overburdened herself with public duties" and destroyed the border between private and public life. This view was supported by Christopher Hitchens, who believed that "in pursuit of a personal solution to an unhappy private life, she became an assiduous leaker to the press". Nevertheless, Diana also used the media's interest in her to shine light on her charitable efforts and patronages.

Sally Bedell Smith characterised Diana as unpredictable, egocentric, and possessive. Smith also argued that in her desire to do charity works she was "motivated by personal considerations, rather than by an ambitious urge to take on a societal problem". Eugene Robinson, however, said that "[Diana] was serious about the causes she espoused". According to Sarah Bradford, Diana looked down on the House of Windsor whom she reportedly viewed "